Syllabus · Bank exams
IBPS Clerk (CSA) Syllabus & Exam Pattern
Version IBPS notification CRP CSA-XVI · current
IBPS Customer Service Associate (CRP CSA-XVI). The clerk post is now called Customer Service Associate. Prelims 100 marks, Mains 200 marks; no interview.
Exam facts
- Conducted byIBPS
- Post nameCustomer Service Associate (CSA), earlier called Clerk
- Age (as on 1 Aug 2026)20 to 28 years (relaxation for reserved categories)
- QualificationGraduation in any discipline
- StagesPrelims → Mains → Local Language Proficiency Test (LLPT)
- Negative marking1/4 of the marks of the question (Prelims and Mains)
- InterviewNone; allotment is on Mains marks
- LLPTYou must know the official language of the State/UT you apply for
Exam pattern
Prelims (objective)
- English Language30 Qs30 marks20 min
- Numerical Ability35 Qs35 marks20 min
- Reasoning Ability35 Qs35 marks20 min
- Total100 Qs100 marks60 min
Each section is separately timed. You must clear the cut-off in each section.
Mains (objective)
- General / Financial Awareness40 Qs50 marks20 min
- General English40 Qs40 marks35 min
- Reasoning Ability40 Qs60 marks35 min
- Quantitative Aptitude40 Qs50 marks35 min
- Total160 Qs200 marks125 min
Separately timed sections.
Topic-wise syllabus
Tap a subject to see its topics.
Reasoning Ability 12
- Seating arrangement (linear, circular)
- Puzzles
- Inequalities
- Syllogism
- Coding-decoding
- Blood relations
- Direction and distance
- Order and ranking
- Alphanumeric series
- Input-output
- Data sufficiency
- Logical reasoning (Mains)
Numerical Ability / Quantitative Aptitude 13
- Simplification and approximation
- Number series
- Quadratic equations
- Data interpretation (table, bar, line, pie)
- Percentage, ratio and proportion, average
- Profit and loss
- Simple and compound interest
- Time and work
- Speed, time and distance; trains; boats
- Mixture and alligation
- Ages, partnership
- Mensuration (basic)
- Permutation, combination and probability
English Language 8
- Reading comprehension
- Cloze test
- Error spotting / sentence correction
- Fillers (single and double)
- Para jumbles / sentence rearrangement
- Word swap and word usage
- Phrase replacement
- Vocabulary (synonyms, antonyms)
General / Financial Awareness 5
- Current affairs of the last 6 months
- Banking awareness: RBI, monetary policy, banking terms, financial institutions
- Economy and government schemes
- Digital banking and payments (UPI, NPCI, CBS, NEFT, RTGS, IMPS)
- Static GK: HQs, currencies, national parks, dams, important days, committees, books and authors
Pattern, marks, timing, age and marking scheme are from the official source: IBPS notification CRP CSA-XVI (1 Aug 2026). Topic lists follow the notification’s syllabus where it gives one; otherwise they are the standard topics asked in past papers. Always confirm with the latest official notification before the exam.
Version history
- Current: IBPS notification CRP CSA-XVI
When a new notification changes the pattern or syllabus, the new version is added on top and the older versions stay listed here.